Transforming in-store service with Venditan Commerce EPOS
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The Challenge
Pets and Friends needed a new EPOS solution that could deliver modern in-store services while supporting their broader digital transformation.
With 19 busy locations and a fast-growing online business, they required an in-store system that could:
- Speed up transactions and reduce friction at checkout.
- Provide accurate, real-time stock visibility across all stores.
- Integrate with existing systems to enable seamless omnichannel fulfilment.
- Be managed centrally while scaling with the business.
The Solution
Pets and Friends selected Venditan Commerce EPOS for its speed, flexibility, and deep integration with both their store operations and website. The result was a nationwide rollout that revolutionised day-to-day retail operations.
The new EPOS enabled key customer-centric features across all stores, including:
- Click-and-collect
- Real-time inter-store stock checking
- Customer identification at checkout
These capabilities gave customers the freedom to shop how they wanted while equipping staff with accurate data and faster workflows.
Integration with a headless front-end enabled real-time synchronisation of customer, order, and stock data between the website, platform, and EPOS system.
This allowed for a seamless omnichannel experience, ensuring consistent service whether customers shopped online or in-store.
With one system powering all 19 stores, Pets and Friends gained a live view of performance across the business, which allows them to:
- Manage merchandising across locations
- Monitor staff and store-level performance
- Maintain accurate, consistent stock levels everywhere
The Success
Following the rollout of Venditan Commerce EPOS across their stores, Pets and Friends could enhance their customer service by introducing modern in-store fulfilment features, with accurate, real-time data transfer across all locations and their central platform.
With Venditan Commerce EPOS deployed across all stores and fully integrated with Venditan Commerce and their headless front-end, Pets and Friends were able to provide a seamless transition between online and offline sales channels.
The standout feature was the introduction of a click-and-collect service for online orders.
Additionally, the integration enabled personalisation and unified customer accounts, allowing for customer identification at checkout, whether in-store or online, and creating a single, consistent customer record.
The Venditan Commerce EPOS system successfully supports Pets and Friends’ operations across 19 stores, demonstrating its ability to handle large-scale retail environments.
From managing multiple product assortments and real-time stock updates to overseeing staffing across locations, the system seamlessly coordinates all in-store activities.
This level of integration and accuracy ensured that the business could operate efficiently, without the challenges typically associated with managing such a vast network of stores.
Key Success Drivers
Venditan Commerce’s powerful EPOS capabilities played a crucial role in transforming in-store operations for Pets and Friends, enabling rapid, smooth transactions, smarter stock visibility, and seamless customer engagement at checkout.
Lightning-fast checkout
Speed is everything in retail.
The ability to process transactions quickly and efficiently, especially during peak hours, was a game-changer for Pets and Friends. Venditan Commerce EPOS streamlined the checkout process, with fast product scanning, instant customer identification, and quick order completion.
This not only kept queues moving but also gave staff more time to provide tailored service.
Unified customer view
One of the most exciting features was the ability to deliver a truly integrated customer experience. With the EPOS system fully connected to both Venditan Commerce and the website, Pets and Friends could identify customers at checkout—online or in-store—and access their full profile in real time.
This enabled effective clientelling: personalised service based on preferences, history, and behaviour, whether browsing or buying.
Every touchpoint felt effortless and connected, strengthening loyalty and deepening customer relationships.
Live stock visibility
As a large, nationwide business with 19 locations, managing stock levels in real-time across all stores was essential. Venditan Commerce ensured that every store had up-to-the-minute visibility into stock availability, both in-store and online.
This eliminated stock discrepancies, prevented over-selling, and ensured accurate availability. Not only did this keep customers happy, but it also allowed Pets and Friends to run operations more efficiently, optimise their inventory, and maintain strong data integrity.
We can help you
Spend less and achieve more with Venditan Commerce. It combines best-in-class modules and intelligent management systems, powering your growth and managing every aspect of your online and physical operations from a single point of control.
