While we provide comprehensive training so you can use our platform independently, we understand that there may be instances when you require additional guidance and support.
With us, you will be assigned a dedicated Account Manager who will personally handle the technical and trading support requests you submit through our Client Support Portal.
Our Account Managers play an expert role in connecting you with the wider business. They serve as your primary point of contact, offering a friendly and reliable face with whom you can build a genuine and lasting relationship.
We’re always monitoring and always available
You will be working with a solutions provider that is in complete control of its own platform and technology, and therefore well ahead of any potential issues and able to update you thoroughly.
We have a dedicated team of in-house developers working on all of our technology, and our service levels over 2021 and 2022 saw an uptime of 99.99%. Our robust monitoring systems, automated alerts, and round-the-clock support ensure that your operations remain unaffected by our ongoing work.
Although they are a rare occurrence, we understand that critical issues don’t take holidays. That’s why we provide 24/7/365 on-call support. Should any incidents occur, we will work to find a quick resolution.
Our client support pledges
We provide remarkable support that is aligned with the ambitions you have for your business.
We promise to be:
We will always respond to you in a timely manner.
Our communication will be clear, open and honest at all times.
We will provide you with accurate, reliable expertise and guidance.
We will maintain a high level of service at all times.
Work with us on your full eCommerce strategy
Work with us to map out a clear path to success, outlining your objectives and the solutions required to achieve them.