Order Management System for eCommerce
Our platform’s powerful Order Management System allows you to seamlessly manage all your orders across all of your sales channels.
Key features of our Order Management System
Benefit from an Order Management System that is reliable and comprehensive, using automation and unobtainable retail technology to help you capture and process orders as efficiently as possible.
Key features include:
Integrate with multiple sales channels and manage the orders from a single interface.
Prioritise orders and generate optimised picking routes that save time, and get urgent orders into the hands of your customers.
Package orders safe in the knowledge that the selected items are 100% accurate with our Pack Check feature.
Dispatch orders with tracking information automatically provided to the customer, reducing customer service time.
Manage returns, exchanges, and refunds efficiently with inventory levels automatically updated.
Automate pick slip printing at scheduled times so they are ready to go when your first shift starts.
Receive alerts for order activity and add notes in the admin area, updating colleagues on the order progress.
Manage B2B orders, including quotations, invoicing, and other account management features.
Stop errors with our picking and packing features
Using our innovative handheld technology during the picking and packing process prevents your team from accidentally sending out similar but incorrect items.
Picking teams can systematically work through their picking list, scanning items as they go to ensure that they only select the ones that match the orders that are being fulfilled.
Our PackCheck feature allows the picking team to double-check items against invoices using scanners at the packaging area. Once the system confirms that all items from the order are present and correct, the invoice and barcoded shipping label are automatically printed ready for dispatch.
Work smarter with automated order management
As you grow, you need to become smarter about the way that you manage and process orders. Our platform uses a number of intelligent processes and automates tasks that don’t require human intervention.
Integration with all major couriers means that tracking details and shipping labels are automatically generated for orders, and orders that need to be fulfilled from multiple locations are automatically split to prevent the need for internal stock transfers.
Picking lists, containing the highest priority orders first, can be automatically printed at set times throughout the day ready for your pick and pack team to process.
Automatic notifications are sent out via email or SMS to keep customers updated about the status of their orders. This correctly sets customer expectations and reduces order enquiries.
See the whole picture with multi-channel visibility
If you’re selling on third-party marketplaces or providing your customers with courier tracking, your team may be wasting time logging into multiple systems before they can get customers’ orders out the door.
One of the most time-saving aspects of our solution is that it allows you to manage orders from all your selling channels within a single platform.
Orders downstream from any third-party marketplaces are grouped by delivery option alongside orders from your website and physical store, meaning your team can operate the entire processing task from one interface.
Solutions driven by our own game-changing platform
If your existing supplier is no longer keeping up with you, or you’ve outgrown your existing technology, we can help.
Feature-rich and constantly evolving, our game-changing eCommerce platform will solve your growth and efficiency challenges.
Talk to Kamba
Discuss your requirements with Kamba Abudu, Head of Engineering at Venditan.
