That moment between order placed and purchase received has, traditionally, been quiet. Venditan Commerce has developed a ‘post-purchase’ customer engagement tool which fills that ‘dead zone’ - allowing retailers to continue the conversation and keep building stronger relationships. For more information, https://rapport.venditan.com
Fully customisable to reflect the retailer’s individual branding and tone of voice, Rapport keeps customers updated at multiple touch-points along the user journey, keeping them informed of their order’s progress with a combination of texts and a unique web feed.
Communication is not just one way though Rapport can also be used as part of the returns process or to handle general customer enquiries.