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Rapport

That moment between order placed and purchase received has, traditionally, been quiet. Venditan Commerce has developed a ‘post-purchase’ customer engagement tool which fills that ‘dead zone’ - allowing retailers to continue the conversation and keep building stronger relationships. For more information, https://rapport.venditan.com

Fully customisable to reflect the retailer’s individual branding and tone of voice, Rapport keeps customers updated at multiple touch-points along the user journey, keeping them informed of their order’s progress with a combination of texts and a unique web feed.

Communication is not just one way though Rapport can also be used as part of the returns process or to handle general customer enquiries.

Get in touch to discuss how Venditan Rapport could help improve the post-purchase experience for your customers. Please call John or Chris on: +44(0)161 826 3098 or email us at: startyourjourney@venditan.com