You may find that your team are wasting time on tasks that you should have automated. Worse still, you could be implementing needless workarounds to make your existing platform fit with your business.
If you’re selling on third-party marketplaces or provide your customers with courier tracking, your team may be wasting time logging into multiple systems before they can get customers’ orders out the door.
Without smart processes in place, it could take your team twice as long to dispatch the same amount of orders. This could result in delayed orders, your team working overtime, or needing to increase your workforce.
If customer expectations are incorrectly set, you run the risk of unhappy customers and a damaged reputation. Automatic order updates should be sent to keep customers informed and reduce order enquiries.
Your software should help you to prevent expensive errors such as accidentally dispatching the wrong items to customers or cancelling customers’ orders due to missing items.
Not having a real-time, single view of customer, order and stock information means that your accounts, marketing and customer service teams may be unable to make informed decisions.