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Venditan Commerce Customer Management

Increase customer satisfaction and loyalty with our eCommerce platform’s customer management tools. Use browsing and shopping data to provide great experiences that give you the edge over your competitors.

It costs five times more to convert a new customer so isn’t it time to develop a better post-purchase relationship with your customers?

Are you utilising customer data in the most effective way?

If you’re finding that many of your customers order from you once and never again, it could be that you aren’t making the most of the data that you collect when customers shop with you.

By not having the tools to collect and utilise customer data from all selling channels, you could be wasting time and money on irrelevant marketing, missing the chance to upsell or remind customers about products they were once interested in.

Don’t let customers forget about you – use Venditan Commerce to keep customers happy and engaged with your brand.

Are you utilising customer data in the most effective way?

If you’re finding that many of your customers order from you once and never again, it could be that you aren’t making the most of the data that you collect when customers shop with you.

By not having the tools to collect and utilise customer data from all selling channels, you could be wasting time and money on irrelevant marketing, missing the chance to upsell or remind customers about products they were once interested in.

Don’t let customers forget about you – use Venditan Commerce to keep customers happy and engaged with your brand.

Signs that your current eCommerce platform is letting you down

Without the correct software and customer management processes in place, you’ll find that you’re wasting valuable time, effort and money.

Insufficient Automation

Automatic abandoned basket or wishlist reminder emails are a simple way to remind customers about products they were once interested in. If you aren’t sending these out, you could be missing a trick.

Lack of Repeat Custom

It’s far more cost-effective to retain existing customers so if you’re finding that customers only ever tend to order from you once, it could be time to review your post-purchase customer journey.

Low Staff Adoption

If your store assistants are failing to assign till transactions to customers or if your customer service team regularly forget to document conversations, it may be that your current processes are too time-consuming or complex.

Frustrated Customers

Not having a real-time, single view of customer, order and stock information means that you could be sending out marketing about out-of-stock items or items that the customer has already bought.

Complex Reporting

Is it a struggle to keep track of progress, key customer metrics or customer enquiries? Your CRM software should reduce manual tasks and speed up routines with alerts and scheduled reports.

Lack of Data

If you’re finding that customers are reluctant to hand over their data, it may be that you aren’t giving them a good enough reason. Does your current software support loyalty rewards or birthday promotions?

Venditan Commerce allows you to use data from all selling channels to manage the post-purchase customer journey.

Improve The Relationship You Have With Your Customers

Increase repeat custom, boost your average order value and encourage customer referrals by improving the post-purchase customer experience you provide.

Set customer expectations

Venditan Commerce automatically sends out accurate order and delivery updates to keep customers updated about the status of their orders. This helps set customer expectations and reduces order enquiries.

All Venditan Commerce transactional emails are custom-built so that they are consistent with the personality of your brand and website design.

Post-purchase marketing

Configure Venditan Commerce to send out personalised marketing based on your customers’ previous purchases and browsing history. Automatically remind customers about items left in their basket and notify them when an item on their wishlist is running low on stock.

Send useful reminder emails when a product a customer has purchased is coming to the end of its lifecycle, and offer subscriptions for perishables that will need replenishing on a regular basis.

Don’t bombard every customer in your database with every newsletter that you produce but use the Venditan Commerce segmentation tool to identify customers who will find your campaign most useful.

Create a more engaging experience with personalisation

Use areas of your website, such as on the homepage and product pages, to remind customers about items they’ve previously viewed or items related to previous purchases they’ve made.

Engage more deeply with mobile apps 

Offer your customers a more convenient way to shop with a Venditan Commerce eCommerce app. Use push notifications, encourage two-way communication and use in-app messages to create a more engaging experience that will keep users coming back for more.

Reward loyal customers

Give customers more of an incentive to shop with you by offering them a reward every time they do. Not only will these rewards make them feel valued but they can help prevent customers from swaying towards your competitors.

Venditan Commerce supports both points-based and tiered loyalty schemes. Customers can accrue and redeem their rewards both in-store and online.

Collect customer feedback

Venditan Commerce is integrated with several third-party review platforms including Reviews.co.uk, Trustpilot and Feefo. Request customer reviews to get feedback on the quality of your products and services. Address any issues raised and provide additional training based on any negative feedback.

A seamless experience across all channels

Giving all teams the same version of your customer data will enable them to provide your customers with a seamless experience across all touchpoints.

Store staff will have access to previous purchases so that they can provide more relevant product recommendations and advice.

Customer services will have access to all customer data via a single screen meaning that they can give more accurate order and delivery updates.

Your marketing team will have access to all purchases across your website, stores and on mobile. This will allow them to better segment customers so that they only receive the most relevant campaigns.

What our clients say...

The Venditan Commerce platform has helped us deliver a higher level of customer service with automated updates to expected delivery dates. This coupled with greatly improved warehouse management and order fulfilment tools positions us perfectly for rapid eCommerce growth.

 

Simon Brown
eCommerce Manager
Nest.co.uk

 

What our clients say…

The Venditan Commerce platform has helped us deliver a higher level of customer service with automated updates to expected delivery dates. This coupled with greatly improved warehouse management and order fulfilment tools positions us perfectly for rapid eCommerce growth.

Simon Brown
eCommerce Manager
Nest.co.uk

Why choose Venditan Commerce to manage your customers?

Highly Scalable

Built with growing retailers in mind, our customer lookup and account screens are configured to stay fast regardless of the amount of data you hold.

Data Protection

Record customer consent to comply with GDPR regulations. Anonymise and disable customer details on request.

On-Site Training

As part of the on-boarding process, we will complete on-site training to take your team through the Venditan Commerce platform.

Data Migration

So long as we are able to get access to your data, we will migrate all of your existing customer data over to the Venditan Commerce platform.

A Single System

A single, cloud-based solution gives all teams across your business a real-time view of customer data.

Highly Customisable

Due to the flexible nature of the Venditan Commerce, we are able to incorporate existing concepts to fit around your business.

Some of the great brands that trust Venditan

Some of the great brands that trust Venditan

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