Blog: Customer Experience

10 MIN READ Click and collect is a fundamental part of the omnichannel ecosystem and a great addition for eCommerce retailers to add to their strategy. Giving your customers the best possible click and collect experience is extremely important as it’s becoming a more...

3 MIN READ More people are taking their environmental impact into consideration when buying. The eco-shopper is well and truly on the rise and retailers are taking notice. It’s a costly investment in terms of budget and resources, especially for smaller, independent...

5 MIN READ Dealing with customer returns is an inevitable part of retail. There are measures you can take to reduce returns, but you also need to know how to manage the returns you do get. In order to keep your costs down and give a great customer experience at the...

5 MIN READ More people than ever before are looking for memorable unboxing experiences when shopping. The need to provide an amazing customer experience doesn’t end at the checkout. A beautifully packaged and thoughtfully curated display for your products will delight...

5 MIN READ If you’re looking for a way to connect and communicate with your online customers as you do in-store, you might want to consider implementing live chat for your eCommerce website.  Done well, it’s the perfect way to bring the personable and supportive...

7 MIN READ Are you thinking of starting a subscription service as a part of your eCommerce business? Over recent years there’s been a massive increase in popularity of subscription-based eCommerce driven by growing consumer demand. There’s a huge opportunity here for...

2 MIN READ If your website is running on Magento 1, by now you’ll probably know about the end of support coming in June 2020. But what does this mean? And do you really need to migrate your website? Here are 5 things you need to know if you’re considering staying on...