Blog: Customer Experience
Tips To Make Your eCommerce Store More Sustainable
8 MIN READ Nearly two-thirds (64 percent) of consumers around the world will buy or boycott a brand solely because of its position on a social or political issue. - Edelman Over the past few years the issue of climate change and the impact our daily lives have on the...
How To Create A Great Online Shopping Experience In 2019
5 MIN READ There’s no question that customer demands and expectations are higher than ever when it comes to buying online. We are finding that this is persuading retailers to get back to basics and focus on creating better websites and more convenient buying journeys....
Top Signs That You Should Replatform Your eCommerce Store
4 MIN READ If you are still using your business’s first eCommerce platform, it can be tricky to recognise the tipping point when your current solution begins to hinder your growth. Online retail markets are competitive, so in 2019 it’s essential that you provide your...
eCommerce Replatforming: 3 Crucial Considerations
3 MIN READ Replatforming is sometimes essential to enable an eCommerce business to grow. As customer expectations increase, retailers must keep up with trends in website functionality and the experience they provide. The prospect of replatforming can be daunting but...
Here’s How To Reduce Your Customer Returns In 8 Steps
6 MIN READ Reduce your product returns, protect your profits and increase customer satisfaction with our top tips. In a recent study, Barclaycard calculated that UK shoppers are returning £7 billion of purchases every year [1]. Online retailers need to give the...
Does Virtual Reality Have A Place In eCommerce?
Back to the Future My first encounter with Virtual Reality (VR) was in 1992 in the Trocadero off Piccadilly Circus, London. The Virtuality 1000CS arcade machine they had was pretty much the state of the art at the time and I duly paid over the exorbitant asking price...
10 Tips On Clearing Surplus Sale Stock
Are your stockrooms and warehouses getting more and more jam-packed by the day? Are you struggling to shift your surplus summer stock and still make a profit? Fear not! Our top 10 tips for clearing sale stock will have you freeing up storage space for your new autumn...
Battle of the Buzzwords: Why ‘Omnichannel’ Beats ‘Multi-Channel’ eCommerce
Believe it or not, there’s a gulf between ‘multi-channel’ and ‘omnichannel’ eCommerce. Yes, they’re both buzzwords. Yes, they were both born out of the ongoing explosion in different sales channels. And yes, they’ve both been said so many times and for so long that...
The Cost of Convenience: Can Your Business Afford Free Delivery?
Consumer demands for delivery are blowing through the roof. Today’s online shoppers don’t just want hyper-convenient delivery and returns—they expect your business to provide them..."The Amazon effect has raised everyone's expectations about how fast products should...
How To Make Your Clearance Sale Work Harder
Are your stock rooms overflowing but January sales losing momentum by the day?If you feel like you’re struggling to clear last season’s stock to make way for your new arrivals then here are our five tips on how to make your clearance sale work harder.1. Upselling at...