Blog: Customer Experience
Here’s How To Reduce Your Customer Returns In 8 Steps
Reduce your product returns, protect your profits and increase customer satisfaction with our top tips. In a recent study, Barclaycard calculated that UK shoppers are returning £7 billion of purchases every year [1]. Online retailers need to give the subject of...
Does Virtual Reality Have A Place In eCommerce?
Back to the Future My first encounter with Virtual Reality (VR) was in 1992 in the Trocadero off Piccadilly Circus, London. The Virtuality 1000CS arcade machine they had was pretty much the state of the art at the time and I duly paid over the exorbitant asking price...
10 Tips On Clearing Surplus Sale Stock
Are your stockrooms and warehouses getting more and more jam-packed by the day? Are you struggling to shift your surplus summer stock and still make a profit? Fear not! Our top 10 tips for clearing sale stock will have you freeing up storage space for your new autumn...
Battle of the Buzzwords: Why ‘Omnichannel’ Beats ‘Multi-Channel’ eCommerce
Believe it or not, there’s a gulf between ‘multi-channel’ and ‘omnichannel’ eCommerce. Yes, they’re both buzzwords. Yes, they were both born out of the ongoing explosion in different sales channels. And yes, they’ve both been said so many times and for so long that...
The Cost of Convenience: Can Your Business Afford Free Delivery?
Consumer demands for delivery are blowing through the roof. Today’s online shoppers don’t just want hyper-convenient delivery and returns—they expect your business to provide them..."The Amazon effect has raised everyone's expectations about how fast products should...
How To Make Your Clearance Sale Work Harder
Are your stock rooms overflowing but January sales losing momentum by the day?If you feel like you’re struggling to clear last season’s stock to make way for your new arrivals then here are our five tips on how to make your clearance sale work harder.1. Upselling at...
Reducing Online Returns – What Can Fashion Retailers Do?
In a competitive online market, how you handle online returns can be a key differentiator between you and the competition, but still it remains one of the more difficult areas of eCommerce customer service to get right.How helpful, quick, simple and flexible your...
25 Ways To Optimise Your eCommerce Product Pages
Spring has finally sprung!With temperatures forecast to reach 20 degrees later this week, there is no doubt that spring has finally sprung! Hopefully you'll have now have taken delivery of lots of new spring/summer stock ready for the longer and warmer days to come....
eCommerce Replatforming: 3 Considerations
Replatforming is sometimes essential to enable an eCommerce business to grow. As customer expectations increase, retailers must keep up with trends in website functionality and the experience they provide. Many retailers are put off their ecommerce replatforming as...
Amazon Marketplace Management: Increasing Sales & Improving Customer Experience
The opportunity presented by the Amazon marketplace is huge - access to millions of customers across the globeHowever, many retailers who have listed their products on the marketplace are failing to see as many sales as they hoped for. Competition on Amazon is high,...