Blog: Customer Experience
How To Give Your Customers The Best Click and Collect Experience
10 MIN READ Click and collect is a fundamental part of the omnichannel ecosystem and a great addition for eCommerce retailers to add to their strategy. Giving your customers the best possible click and collect experience is extremely important as it’s becoming a more...
5 Ideas For Sustainable eCommerce Packaging
3 MIN READ More people are taking their environmental impact into consideration when buying. The eco-shopper is well and truly on the rise and retailers are taking notice. It’s a costly investment in terms of budget and resources, especially for smaller, independent...
How To Make Your Customer Returns Process More Efficient
5 MIN READ Dealing with customer returns is an inevitable part of retail. There are measures you can take to reduce returns, but you also need to know how to manage the returns you do get. In order to keep your costs down and give a great customer experience at the...
How To Delight Your Customers With Memorable Unboxing Experiences
5 MIN READ More people than ever before are looking for memorable unboxing experiences when shopping. The need to provide an amazing customer experience doesn’t end at the checkout. A beautifully packaged and thoughtfully curated display for your products will delight...
Why You Should Offer Live Chat On Your eCommerce Website
5 MIN READ If you’re looking for a way to connect and communicate with your online customers as you do in-store, you might want to consider implementing live chat for your eCommerce website. Done well, it’s the perfect way to bring the personable and supportive...
How To Get Last-Minute Shoppers Through Your Door This Christmas
5 MIN READ Christmas is in full swing which is a great time for retailers, and it’s not over yet - you’ve still got a really important segment of your customer base to think about before the big day hits! It’s time to start thinking about how you can get these...
How To Create A Successful Subscription Box Model In eCommerce
7 MIN READ Are you thinking of starting a subscription service as a part of your eCommerce business? Over recent years there’s been a massive increase in popularity of subscription-based eCommerce driven by growing consumer demand. There’s a huge opportunity here for...
5 Things Retailers Need To Know About Magento 1 End Of Life
2 MIN READ If your website is running on Magento 1, by now you’ll probably know about the end of support coming in June 2020. But what does this mean? And do you really need to migrate your website? Here are 5 things you need to know if you’re considering staying on...
5 Ways To Improve Website Form UX
4 MIN READ One of the most important elements to any website is the forms the user is required to complete while visiting, which are often the only way to get the information you need to capture. As they are direct requests for information, if designed correctly,...
Why Having A Mobile-First Website Is Critical To Your eCommerce Success
4 MIN READ Long gone are the days of physical keypads, downloading ringtones and playing Snake on your phone. Now, our smartphones are built to do so much more, supporting pretty much every aspect of our lives. They’re intuitive and thanks to advances in Machine...