Meet The Team: Ed Maule, Account/Project Manager
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Q) Tell us a little bit about yourself
I'm Ed. Born on the South Coast. Now live in East London. 30. Married to Jules and have an 18 month old son. I've worked in retail, social media, online marketing and e-commerce since graduating from Exeter University in 2008.
Q) How long have you worked at Docnet?
As an Account Manager, I've worked at Docnet for 18 months. In my previous stint back in 2011/12 I worked in marketing and business development.
Q) What does an average day at Docnet look like for you?
Average? No such thing. My day consists of project management, client meetings and catch ups/discussions/planning with the development team. The ecommerce/retail sector is fast and furious - there's no telling what will be thrown at you when you start your day. My primary focus is to ensure the work we're doing for clients is helping to improve their online retail performance.
Q) Tell us about the most interesting project you've worked on.
The integration of new payment options for customers is always interesting. From finance schemes to government backed vouchers. The projects can take some time and require management across the development team and third parties. The really interesting bit is seeing them go live - directly impacting revenue and bringing on new customers for clients.
Most of the projects migrating retailers from their existing e-commerce platform to our Venditan Commerce platform have also been really interesting.
Q) What are your e-commerce predictions for 2016?
The continued rise of personalised content - ensuring visitors to your site get the most relevant experience to their needs, requirements and shopping behaviour. Customer communication improvements will also be key - consumers are time-poor and have a short attention span. Retailers need to keep them in the loop with short, simple updates at any given point during the purchasing/fulfilment journey.
Q) Do you see online shopping growth slowing over the next 12 months?
I don't see online shopping growth slowing at all. I think it's also likely for revenues to increase even further on mobile than we've seen in previous years.
Q) How do you spend your time outside of work?
Chasing after my son and doing a lot of a cooking!